That old bit of arrogant advice for those in power came to mind this week reading two stories in the news. Both reveal weaknesses in how local government communicates with citizens. The City of Richardson and the Richardson school district (RISD) are both getting beaten up online. Neither is doing much, if anything, to clear up misinformation or refute allegations of misconduct.
After the jump, my own criticism of how local government fails to head off criticism before the fact.